FAQ
Help & Support
If playback, payments or your account are misbehaving, start here — and contact us if it is not resolved.
Common areas
Playback and buffering
If video loads slowly or stops midway, switch networks and retry, and confirm your OS meets the minimum version.
Payments and unlocks
If a series did not unlock after purchase, restart the app to refresh the order state; if it still fails, contact us with your order number.
Branches and endings
There are no wrong endings — only the path you walked. To unlock others, return to the decision point and choose differently.
Account and sign-in
Sign in with the same account on a new device to restore unlocked series and progress.
Send it over and we will get back to you as soon as we can.
Contact support